Cancellation policy

Cancellation policy for scheduled tours

1) Cancellation 4 days or more prior to the agreed activity starting date.
→ You are reimbursed for the full activity price.

2) Cancellation between 48 and 96 hours prior to the agreed activity starting date.
→ You are entitled to a 50% reimbursement.

3) Cancellation up to 48 hours prior to the agreed activity starting date or not showing up are what we call last-minute cancellations or no-shows.
→ No reimbursements will be effected.

Cancellation policy for private tours

1) Cancellation up to 30 days prior to the agreed activity starting date.
→ Loss of deposit.

2) Cancellation between 15 and 29 days prior to the agreed activity starting date.
→ Loss of deposit and you receive a 30% cancellation charge on the remaining sum.

3) Cancellation between 7 and 14 days prior to the agreed activity starting date.
→ Loss of deposit and you receive a 50% cancellation charge on the remaining sum.

4) Cancellation between 6 or fewer days prior to the agreed activity starting date (including last-minute cancellations or no-shows).
→ Loss of deposit and you receive a 100% cancellation charge on the remaining sum.

Poor weather conditions

We might cancel an activity if circumstances beyond our control make the activity impossible or dangerous, such as poor weather conditions and force majeure.

If we have less than 5 participants for a scheduled activity we might also cancel due to low occupancy of the activity. In such cases, you will obviously be fully reimbursed.

In case of bad weather conditions or other last-minutes factors, we can also propose to reschedule the activity. It’s up to you to accept or refuse such changes (for example, it may be difficult to postpone an activity in you are on a tight schedule). If you cannot attend the new proposed date, you will be entitled to full reimbursement.

Can I modify the dates of my activity?

You may request a change in the scheduled date for an activity. This can be done by e-mailing us at info@artandwalk.com .
Should the modification request not be possible, your request will be treated as a cancellation as per the above policy.

In practice? It’s all common sense. Try to contact us as soon as possible if you cannot attend the activity on the agreed date. We will do our utmost best to find a fitting solution to reschedule or postpone your activity!